Refund policy

Return & Refund Policy

Our 30-Day Return Window

We want you to feel sure about every tool you buy. If it isn’t right, you can send eligible items back within 30 days of delivery for a refund or an exchange. We never charge a restocking fee, so your refund is the full item price, less return postage only where that applies.

What We Can Take Back

Items need to be unused, in their original condition and, where applicable, in their original packaging. Tools are made for real jobs, so please look your item over carefully before first use and check it suits your project.

Who Pays for Return Shipping

Damaged, defective or incorrect items: we pay for the return. Putting it right is our job.
Preference or change of mind: you pay for return postage.

Where to Send Your Return

Once we’ve approved your return, send it to:

TAUT Wood — Returns
1070 Maple Way Pob 6522
Jackson, WY 83002
United States

We recommend a trackable shipping method. We can’t issue a refund or exchange for a return that never reaches us.

How to Start a Return

Email contact@tautwood.com with your order number and your reason for returning the item. We aim to reply within one business day and will guide you through the next steps.

When You’ll Be Refunded

After your return arrives and we’ve inspected it, we’ll refund your original payment method. Refunds usually appear within 5–7 business days of processing, and your bank or card issuer may need a few extra days to show the credit.

Exchanges

Prefer a different item to a refund? Tell us when you get in touch, and we’ll do our best to ship a replacement quickly, depending on current stock.

Final Sale Items

Some clearance or discontinued items may be marked final sale at checkout. They’re clearly labeled on the product page and can’t be returned or exchanged.